你一定要会说的场景句

1.能给我换个房间吗？

Can you change the room for me？

2.哦，还有，房间太冷了。

Ah，yes，the room is too cold for me.

3.这个空调有些毛病。

The air conditioner is not working properly.

4.噢，非常抱歉，夫人。

Oh，I’m very sorry， madam.

5.顺便问一下，这里是餐厅的禁烟区，对吗？

By the way，this is the non-smoking part of the restaurant，isn’t it？

6.我妻子的沙拉里有个活物。

There’s an animal in my wife’s salad.

7.非常抱歉，先生。

I’m terribly sorry，sir.

8.我立刻去调查。

I’ll look into the matter at once.

要求换房

A：I’m Bell.I’m in Room 908.Can you change the room for me？It’s too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.我叫贝尔，住在908号房间。能给我换个房间吗？这儿太吵了，我妻子被行李电梯声音吵醒了几次。她说她真受不了了。

B：I’m awfully sorry，sir.I do apologize^①.Room 908 is at the end of the corridor.It’s possible that the noise is heard early in the morning when all is quiet.对不起，先生，我向您道歉。908房间在走廊尽头。噪音在宁静的早晨可能会扰人。

延伸 Anyhow，I’d like to change our room.无论如何，我们要换房。

No problem，sir.We’ll manage it，but we don’t have any spare room today. Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning.There’ll be some rooms for you to choose from.没问题，先生。我们会尽力办到，但是今天我们没有空余房间。您能等到明天吗？明天早上，美国教育代表团的人就要离开。会有一些房间任您挑选。

All right.I hope we’ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.好的。我希望明天晚上我们能好好地睡上一觉。

感觉太冷

A：Ah，yes.The room is too cold for me.I feel rather cold when I sleep.Can you turn off the air conditioner^②？哦，还有，房间太冷了。我睡觉时感觉很冷。你能关上空调吗？

B：（Checks）The air conditioner is already off，madam.（检查）空调已经关上了，女士。

延伸 Maybe I’m getting a cold.也许我要感冒了。

Would you like an extra blanket^③？你要再加条毛毯吗？

场景词汇

① apologize 道歉 ② air conditioner 空调

③ blanket 毛毯

OK.And would you please get me some hot water，too？I think I need to take some medicine.好的。你能再给我送点热水吗？我想我需要吃点药。

Certainly，madam.I’ll be right back...Here is a blanket，and hot water for you.Anything else？当然可以，女士。我一会儿就来……这是毛毯，这是热水，还有其他事吗？

空调故障

A：I’m from the maintenance department^①.Did you call us？我是维修部的。是您给我打电话的吗？

B：Yes. The air conditioner is not working properly.是的。这个空调有些毛病。

延伸 What’s the problem？有什么问题？

The remote control doesn’t work.I turned on the air conditioner，but I can’t adjust the temperature.遥控器出故障了。我把空调打开了，但是我无法调节温度。(www.daowen.com)

Let me have a look.I think the batteries should be changed.Let me replace^② them with new ones.Now，it’s working.让我看看。我想可能电池该换了。我换上新电池。好，现在行了。

上错菜

A：I didn’t order lobster.I ordered king prawns^③.我没有点龙虾，我点的是对虾。

B：Oh，I’m very sorry，madam.I’ll replace it for you.噢，非常抱歉，夫人。我这就去换。

延伸 I’m terribly sorry，madam.I’ll get a new one without ice.非常抱歉，夫人。我去重新拿一份没有加冰的。

What is this？I didn’t order that.这是什么呀？我没点这道菜。

I am terribly sorry.May I have your order again？I will get it right away.实在是太抱歉了。您可以再讲一下您点的菜是什么吗？我马上去换您的菜。

场景词汇

① maintenance department 维修部 ② replace 替换

③ prawn 对虾

禁止吸烟

A：Thank you.By the way，this is the non-smoking part of the restaurant，isn’t it？谢谢。顺便问一下，这里是餐厅的禁烟区，对吗？

B：Yes， madam.对，夫人。

延伸 Well，could you ask those people over there to stop smoking，please？It’s horrible^①.

那能不能请你叫那边的人别抽烟？太难闻了。

Of course，madam.I’ll do it right away.当然可以，夫人。我这就去。

抱怨餐厅太脏

A：Yes，sir.I’ll bring your drink right away.来了，先生。我马上把您的饮料拿来。

B：It’s not that.There’s an animal in my wife’s salad.不是饮料。我妻子的沙拉里有个活物。

延伸 Is there，sir？ I’m very sorry.I’ll change it straight away.是吗，先生？真抱歉，我马上就换。

We’ve never been to such a dirty restaurant，and never one with such slow service.

We’re leaving.我们从没到过这么脏的餐厅，也没见过这么慢的服务。我们走。

处理投诉

A：But it’s unfair to the occupants！但那对现在的住客很不公平呀！

B：I’m terribly sorry， sir.We’ll take this into consideration.May I call the room attendant up now to have your room tidied？非常抱歉，先生。我们会考虑这点的。我立刻派服务员整理您的房间，好吗？

延伸 I’m awfully^② sorry for that，sir.I’ll see to it right away.先生，我对此非常抱歉。我会马上处理此事。

I’m sorry to have caused you so much trouble，but I’ll manage to solve the problem before long.我很抱歉给您带来了如此多的不便，但我会想办法尽快解决问题的。

场景词汇

① horrible 讨厌的 ② awfully 非常，很

I’m awfully sorry for that.I’ll speak to the manager and he’ll see to it right away.我对此非常抱歉。我会告诉经理的，他会马上处理此事。

Well，I understand how you feel and we’ll try to do our best to help you.哦，我理解您的心情。我们会尽我们最大努力帮助您的。

Please wait a moment.I’ll arrange for you.请您等一会儿，我会帮您安排的。

承诺调查

A：I’m sorry to hear that.That’s unusual.I’ll look into the matter at once.很抱歉，这很不寻常。我立刻去调查。

B：Anyway，I’ve lost my confidence in your hotel. Please cross the crab off my bill and I’ll leave now.无论如何，我已对你们酒店失去了信心，请在账单上剔除螃蟹这道菜，我现在就要离开了。

延伸 Please be assured that we will look into the matter.Our chef is very particular.向您保证我们一定会追查此事的。我们的厨子很不错。