Good manners are just a way of showing other people that we have respect for them.—Bill Kelly

I.Lead in

Etiquette in a business environment has many subtle and non-subtle aspects.Everything from your dress,to your tone of voice is a form of etiquette.How you present yourself in a business environment can affect your internal and external image.At a minimum,you may come off as non-professional.However,improper etiquette can lead to legal issues.

Activity 1:Discuss the following questions with your partner.

1.What is office etiquette?

2.What is the influence of proper office etiquette?

II.Reading:Read the following passage and have a group discussion.

我国是礼仪之邦，自古对礼仪的要求都很高。尤其到了当今，礼仪不仅仅是一个人素质的体现，也是一个优秀的商务人员业务能力的亮点，更成为一个企业形象的延伸。现在很多从学校刚刚走向工作岗位的职场新人对职场礼仪不够重视，不利于他们在职场中的发展。职场礼仪涉及语言、动作、化妆、服装搭配等多个方面。作为职场新人来说，首先要注意职场中的基本礼仪，才不至于在职场中失礼。

Etiquette for the Workplace

Workplace etiquette is an important part of creating a comfortable and professional environment.Etiquette for the workplace includes professional presentation and proper communication,both of which enhance your business image.(www.daowen.com)

Dress Appropriately at All Times

Your professional image is one of the first things your clients and colleagues notice about you.If you look sloppy or overly casual,you will not be taken very seriously—professionally speaking.Follow your company's dress code,or if there is not one,initiate one yourself.Even if your company is super casual,dress business casual instead.According to“Forbes”,women should never show up to work in flip-flops,miniskirts or skintight jeans;men should avoid denim shorts and T-shirts.

Communicate Properly

Good communication is the key to getting things done around the office.From signing up for specific projects and tasks to going over an employee evaluation,the key to a smooth environment is the ability to communicate effectively.Remain professional at all times,speak clearly and voice your opinion in a polite manner,without insulting those around you.The better you communicate,the more your colleagues will respect what you have to say.

Avoid Office Gossip

Don't get involved in office gossip because it ruins the reputation of the person you are talking about as well as your own.Moreover,it simply isn't proper etiquette in general to spread rumors about other people.If someone in your office tries to share tidbits from the rumor mill with you,refrain from engaging her and change the subject to something work-oriented.Not only does this discourage people from gossiping,but it also sets the tone that you will not participate.

Activity 2:Group discussion.

1.What does etiquette for the workplace include?

2.Can you explain in details how to make proper workplace etiquette?