PART 1　住宿选择

题目

What kind of accommodation do you usually choose when you go on a business trip？ 你出差的时候通常会选择什么样的住宿？

思路点拨

思路1

思路2

回答范例

范例1　I usually choose business hotels.Business hotels are generally located in the city centre or commercial centre，with convenient transportation and complete facilities.

我通常会选择商务酒店。商务酒店的位置一般在市中心或者商业中心，交通方便，而且酒店内的设施很齐全。

范例2　I tend to choose budget hotels，such as chain hotels.These hotels are affordable and the service is perfect，suitable for fast-paced business travelers.

我倾向于选择经济型酒店，比如连锁酒店。这些酒店的价格很实惠，服务也很周到，适合快节奏的出差者。

亮点词汇

commercial centre 商业中心

budget hotel 经济型酒店

chain hotel 连锁酒店

fast-paced adj.快节奏的

拓展例句

Business hotels mainly receive guests engaged in business activities,and their passenger flow is generally not affected by the season.

商务酒店主要以接待从事商业活动的客人为主，其客流量一般不受季节的影响。

词汇点睛　passenger flow 客流量

PART 2　航班选择

题目

What is important when choosing　选择出差的航班时，

flights for a business trip？　什么是重要的？

·flight time　·飞行时间

·airports　·机场

·...　·……

思路点拨

思路1

论点1：飞行时间——飞行时间短意味着我们可以花更多的时间在工作上

论点2：机场——选择离公司近的机场

✧论点3：成本——要合理分配预算

思路2

论点1：飞行时间——飞行时间短，员工不会太疲劳

论点2：机场——免费的机场巴士可以方便出行

✧论点3：直飞——能节省更多时间

回答范例

范例1　The following points should be considered when choosing flights for a business trip.

Flight time is a very important factor to consider.Shorter time means we can spend more time on work rather than on the way.

The choice of airport is also very important.An airport that is close to the company should be preferred,so that it will be more convenient for people on business trips and save time on the road.

Finally,we should consider the cost.The budget of a business trip is usually limited,so we should allocate the budget reasonably and not spend too much money on flights.

在选择出差的航班时，应该考虑以下几点。

飞行时间是一个非常重要的考虑因素，飞行时间短意味着我们可以花更多的时间在工作上，而不是在路上。

机场的选择也很重要，应该首选离公司近的机场，这样出差的人会更方便，同时也能节省路上的时间。

最后要考虑成本，出差通常预算有限，要合理分配预算，不能在航班上花过多的钱。

提问

Q1：In addition to flights，what other arrangements should be made when going on a business trip？ 除了航班之外，出差的时候还要做哪些安排？

A：Hotels need to be booked in advance.You can choose a business hotel close to the airport according to the budget.酒店需要提前预订。可以根据预算选择离机场比较近的商务酒店。

Q2：If it is a domestic business trip，will you choose to go by plane？ 如果是国内出差，你会选择坐飞机吗？

A：I think it’s also a good choice to take a high-speed train for domestic business trips，but transportation should be chosen according to the budget and time of the business trip.如果是国内出差，我认为坐高铁也是不错的选择，但最终要根据出差预算和时间去选择交通工具。

范例2　When choosing flights for a business trip，here are the things that we need to remember.

I think the first important thing is flight time.The employees will not be too tired if the flight time is short,which can ensure that they have a better mental state during the upcoming work.

The second is the choice of airport.Some airports will provide free buses to pick up passengers,which is more convenient for business travelers.

Finally,you should choose a direct flight instead of one that requires a transfer halfway.The transfer will often take more time.It is detrimental to work efficiency.

当选择出差航班时，我们需要记住以下几点。

我认为首要的是飞行时间。飞行时间短，员工不会太疲劳，这能保证他们在后续的工作中有更好的精神状态。

其次是机场的选择，有的机场会提供免费的巴士接送乘客，这对出差人员来说更方便。

最后，应该选择直飞的航班，而不是中途需要转机的。转机往往会花费更多时间，这对工作效率不利。

提问

Q1：What factors should be considered when choosing an airline for business trips？ 出差选择航空公司时要考虑什么因素？

A：I will consider the food provided on the plane.Generally，the schedule of business travelers is relatively tight.If I can have healthy and delicious food on the plane，I can go to work directly after arriving at the destination.我会考虑飞机上提供的饮食。一般出差人员的时间都比较紧，如果能在飞机上吃到健康美味的食物，到达目的地之后我就可以直接投入工作了。

Q2：How to save money on air tickets when going on a business trip？ 出差时怎样能节省机票钱？

A：This can be done by booking in advance and choosing a less flexible ticket，which does not allow you to make any changes to your reservation but is much cheaper.可以通过提前预订和选择灵活性不那么强的机票来实现，这种机票不允许你对预订进行任何更改，但会便宜得多。

亮点词汇

domestic adj.国内的

mental state 精神状态

pick up （开车）接人

direct flight 直飞航班

transfer n.换乘，转机

detrimental adj.有害的

PART 3　商务酒店业绩

题目

Business Hotel Performance

The business hotel you work for has suffered a sharp decline in performance recently,and the manager has asked you to make recommendations to improve it.

Discuss and decide together:

·What may be the reason for the decline in performance?

·How to attract customers?(www.daowen.com)

商务酒店业绩

你工作的商务酒店最近业绩下滑得厉害，经理让你对提升业绩提出建议。

一起讨论并决定：

·造成业绩下滑的原因可能是什么？

·如何吸引顾客？

思路点拨

话题1：

话题2：

回答范例

A:You know,the performance of our hotel has recently declined severely,and guests have decreased significantly.What do you think is the reason for this?

B:Well,there are many reasons that might explain this situation,but I think the most important one is that we have a new competitor.A well-known chain hotel opened a branch in our city,and many customers choose it instead.

A:This is indeed a major reason.However,I think our hotel itself has some problems.Our hotel has been open for a long time,and the facilities in some rooms are out of date.

B:Exactly.I have also received complaints from customers about the service attitude of our staff,which seriously affects the guest’s experience.

A:Since we have so many problems,how do we solve them and make customers choose us again?

B:Well,in order to improve the current situation of the hotel,I think the first thing to do is to replace our old facilities.Air conditioning and showers must be reinstalled,and the wireless network must be sped up.

A:I totally agree with you.As for service personnel,we need to provide them with training so that they will have service consciousness.At the same time,strict penalties must be formulated,and they should be imposed if there are complaints from customers.

B:After doing all this,I believe the image of our hotel will be renewed.At the same time,in order to deal with competition,we can offer discounts,such as special discounts for new customers,discounts for group bookings,etc.

A:Regular customers can also be provided with coupons to attract them to visit us again.

B:Good idea.These measures will definitely improve our performance.

A：你知道，我们酒店的业绩最近下滑得很严重，入住的客人明显减少，你认为这是什么原因造成的呢？

B：嗯，造成这一现象的原因很多，不过我觉得最主要的是我们有了一个新的竞争对手。一家著名的连锁酒店在我们市开了一家分店，有不少顾客都转而选择它了。

A：这确实是个主要原因。不过我觉得我们酒店本身也存在问题。我们酒店开的时间很长了，有些房间的设施比较陈旧。

B：没错。我也接到过顾客投诉我们员工的服务态度问题，这会严重影响顾客的体验。

A：既然我们有这么多问题，那么我们该如何解决，吸引顾客再来选择我们呢？

B：嗯，为了改进酒店目前的情况，我觉得首先要做的是更换我们老旧的设施，空调和淋浴器都要重新安装，无线网络要提速。

A：我完全同意。针对服务人员，我们要给他们提供培训，让他们拥有服务意识。同时，也要制定严格的处罚标准，如果有顾客投诉就要对当事人进行处罚。

B：做完这些，我相信我们酒店的形象能够焕然一新。同时，为了应对竞争，我们可以提供折扣。比如新顾客专享折扣、团体预订优惠等。

A：也可以给老顾客提供优惠券，吸引他们再次光临。

B：好主意。这些措施一定能提高我们的业绩。

提问

·How to reduce the operating cost of the hotel？ 如何降低酒店的运营成本？

The cooperation with cheaper suppliers can reduce the procurement cost.It can also reduce the cost of electricity，water and other aspects if the employees take in the concept of energy saving.与报价更低的供应商合作可以减少采购成本。如果员工形成节能的观念，还可以减少在用电、用水等方面的成本。

·What is the importance of service consciousness？ 服务意识的重要性是什么？

The servers represent the image of the hotel and can influence the impression of the customers.If the service consciousness of the servers is not strong，it will affect the satisfaction of customers.服务员代表酒店的形象，能影响顾客对酒店的印象。如果服务员的服务意识不强，会影响顾客的满意度。

亮点词汇

severely adv.十分严重地

reinstall v.重新安装

consciousness n.意识

penalty n.惩罚

impose v.强制实行

coupon n.优惠券

procurement n.采购

energy saving 节能

商务背景知识扩展

15 Incredibly Useful Tips for Business Trips

(1) Keep your passport and other travel documents in order

(2) Always have a good insurance

(3) Book direct flights

(4) Join a few frequent fliers programmes

(5) Get a good place to stay in

(6) Take a partner

(7) Stay in touch with your loved ones

(8) Make sure of having working Wi-Fi

(9) Pack wisely

(10) Pack with security checks in mind

(11) Explore the destination

(12) Schedule meetings carefully

(13) Be sociable

(14) Eat healthily and drink enough water

(15) Finally,pamper yourself a little

15个商务旅行的有用技巧

（1）妥善保管护照和其他旅行证件

（2）买一份好的保险

（3）预订直飞航班

（4）加入一些飞行常客项目

（5）找一个好的住宿地点

（6）带上一位同伴

（7）与亲人保持联系

（8）确保有可用的无线网络

（9）明智地打包

（10）打包时要考虑安检

（11）考察一下目的地

（12）认真安排时间表

（13）要多交际

（14）健康饮食并喝足够多的水

（15）最后，稍微纵容一下自己