PART 1　固定工作

题目

Have you ever engaged in a job for a long time？ 你是否长期从事过某份工作吗？

思路点拨

思路1　

思路2　

回答范例

范例1　I’ve engaged in sales for a long time，so I am quite familiar with the job and it’s easy for me to tackle any problem.Besides，I have also made a lot of useful contacts for my development in this field.

我已经从事销售工作很长时间了，所以我对它很熟悉，对我来说处理任何问题都很容易。此外，我为我在这一领域的发展结交了很多有用的人。

范例2　I have never engaged in a job for a long time.I like to constantly challenge myself with new things.Different jobs allow me to acquire knowledge and skills in multiple fields and provide me with extensive life experience.On the contrary，it is easy for me to lose enthusiasm when I have a job for a long time.

我从来没有长期从事过某份工作。我喜欢不断挑战新鲜的事物。不同的工作能让我获得多个领域的知识和技能，给我提供丰富的人生阅历。相反，长期做某份工作很容易让我失去热情。

亮点词汇

engage in 从事，参加

tackle v.处理

contact n.熟人

constantly adv.始终，一直

multiple adj.数量多的，多种多样的

extensive life experience 丰富的人生阅历

拓展例句

A stable job can give me a sense of job security,which is beneficial to my future career development.

一份稳定的工作能够让我获得职业安全感，这对我未来的职业发展是有益的。

词汇点睛　job security 职业安全感　career development 职业发展

PART 2　雇用店员

题目

What is important when employing shop staff？　雇用店员时，什么是重要的？

·offering training　·提供培训

·offering discounts　·提供折扣

·...　·……

思路点拨

思路1

论点1：提供培训——提升顾客满意度

论点2：提供折扣——提高员工士气

✧论点3：

思路2

论点1：提供培训——商品信息和销售技巧

论点2：提供折扣——提高员工的工作积极性

✧论点3：

回答范例

范例1　Generally speaking，when it comes to employing shop staff，there are several factors that need to be taken into consideration.

Offering shop staff training is a top priority.Trained employees can provide customers with more attentive service and improve customer satisfaction.

In addition,employees can enjoy a discount when they buy goods in the store.This makes them feel cared by the employer,thus improving staff morale.

What’s more,shop assistants’ attire should be uniform when serving in the store,which can not only enhance their sense of belonging,but also leave a favourable impression on customers.

一般来说，当涉及雇用店员时，有几个因素是需要考虑的。

对店员进行培训是首要考虑的事情。培训后的员工能为顾客提供更周到的服务，从而提升顾客的满意度。

其次，员工购买商店内的商品可以享受一定的折扣。这会让员工觉得雇主在关心自己，从而提高员工士气。

另外，店员在店内服务时应该穿着统一的服装。这既能增强员工自身的归属感，同时也能给顾客留下好印象。

提问

Q1：What should be included in the training provided for shop staff？ 给店员提供的培训需要包括哪些内容？

A：The training should include all kinds of information about the goods，such as prices，features，etc.Sales skills are also necessary.培训内容应包括商品的各种信息，如价格、特点等。销售技巧也是必要的。

Q2：How to ensure the effectiveness of training？如何确保培训的效果？

A：There should be tests at the end of the training to ensure the effectiveness.　培训结束时应进行测试，以确保培训的有效性。

范例2　The following key factors should be considered when hiring staff.

First of all,we must provide comprehensive training for employees.The training should include all kinds of information about the goods and sales skills.

Secondly,staff should enjoy a certain discount when buying goods in the store.This can be used as part of the employee benefits and can improve employee motivation.

Finally,a shift system should be introduced.It can improve the work efficiency of employees and also benefit their physical and mental health.

在雇用店员时应该考虑以下几个关键因素。

首先，我们必须对员工进行全面的培训。培训内容应包括商品的各种信息和销售技巧。

其次，员工购买店内商品应该享有一定的折扣。这可以作为员工福利的一部分，也能提高员工的工作积极性。

最后，要引进轮班制度。这能提高员工的工作效率，同时也有利于他们的身心健康。

提问

Q1：How to improve the effectiveness of training？ 如何提高培训的效果？

A：We can appoint an experienced trainer and make the training more interesting so that staff are willing to accept it.我们可以任命一名有经验的培训师，增强培训的趣味性，让员工愿意接受。

Q2：Are there any disadvantages of the shift system？ 轮班制度是否有缺点呢？

A：Yes，there are.The shift system is complicated to implement and can be a burden on store managers.是的，有缺点。轮班制实施起来很复杂，可能会成为商店经理的负担。

亮点词汇

generally speaking 一般来说

when it comes to 提到

top priority 当务之急，首要考虑的事情

attentive adj.关心的，肯帮忙的

discount n.折扣

goods n.商品

morale n.士气

attire n.服装

enhance v.增强

sense of belonging 归属感

a favourable impression 好印象

feature n.特点

key adj.关键的

comprehensive adj.全面的

employee benefits 员工福利

employee motivation 员工积极性

shift system 轮班制

physical and mental health 身心健康

appoint v.任命

implement v.实施

PART 3　员工招聘

题目(www.daowen.com)

Staff Recruitment

The retail company you work for is opening new branches nationally and needs to recruit a large number of staff urgently.You have been asked to make recommendations about planning the recruitment.

Discuss and decide together:

·How to attract high-quality staff to the company?

·It is necessary to employ an external recruitment agency?

员工招聘

你所在的零售公司要在全国范围内开设新店，急需招聘大批员工。你需要对招聘计划提出建议。

一起讨论并决定：

·如何吸引高素质员工来公司工作？

·是否有必要雇用外部招聘机构？

思路点拨

话题1：

话题2：

回答范例

A:Hi.You know,our company is opening several new branches across the country,so we need to recruit a large number of new staff urgently.How do you think we can attract high-quality staff to our company?

B:I think we can ask our existing staff to recommend some,because they may have some friends working in the same area.Then we can offer better conditions to attract them to work for us.

A:That’s a good idea.We can also post our job advertisements on recruitment websites,which will attract a lot of applicants.

B:Yeah.What’s your opinion about employing an external recruitment agency?

A:It will save our time to some extent,because we don’t need to do everything by ourselves.

B:Exactly.In addition,they may have some valuable talent pools,so they can recommend more qualified and professional staff.

A:But we have to admit that employing such an agency will cost a lot.You know,we have already invested in opening the new retail outlets,and our budget is quite limited.

B:That’s true.We should find the most suitable solutions to balance the two things.

A:My recommendation is that for the management positions we can employ the recruitment agency,and for sales staff we can recruit by ourselves.

B:Perfect.We can still ask our staff to recommend talented ones.

A:I couldn’t agree more.

A：嗨，你知道我们公司要在全国各地新开几家分公司，所以我们急需招聘一大批新员工。你认为我们怎样才能吸引高素质的员工呢？

B：我想我们可以让现有的员工推荐一些，因为他们可能有朋友在同一个领域工作。然后我们可以提供更好的条件来吸引他们为我们工作。

A：好主意。我们也可以在招聘网站上发布我们的招聘广告，这会吸引大量的申请者。

B：是的。你对雇用外部招聘机构有什么看法？

A：这在某种程度上可以节省我们的时间，因为我们不需要自己做所有的事情。

B：的确。此外，他们可能有一些宝贵的人才库，所以他们可以推荐更多合格和专业的员工。

A：但是我们不得不承认，雇用这样的机构会花费太多。你知道，我们已经投资开了新的零售店，我们的预算非常有限。

B：没错。我们应该找到最合适的解决办法来平衡这两者。

A：我的建议是，对于管理职位我们可以通过招聘机构招聘，对于销售人员我们可以自己招聘。

B：完美。我们仍然可以让我们的员工推荐有才能的人。

A：我完全同意。

提问

·Do you think it’s important to recruit staff for a short-term probation period？ （Why？ /Why not？） 你认为招聘员工时有短期试用期重要吗？（为什么？/为什么不？）

That’s very necessary.No job assessment and interview will be one hundred percent correct.Only in real working conditions can we judge whether or not a person is suitable for a certain job.这是非常必要的。没有工作评估和面试是百分之百准确的。只有在实际的工作条件下，我们才能判断一个人是否适合某份工作。

·Do you think new staff should have the same working conditions as existing staff？ （Why？ /Why not？） 你认为新员工应享有与现有工作人员相同的工作条件吗？（为什么？/为什么不？）

New staff should be provided the same working conditions as existing staff.This will integrate them into the team quickly and push them to work hard.新员工应享有与现有工作人员相同的工作条件。这将使他们迅速融入团队，并推动他们努力工作。

亮点词汇

branch n.分店，分公司

recommend v.推荐，举荐

job advertisement 招聘广告

applicant n.申请者

recruitment agency 招聘机构

to some extent 在某种程度上

talent pool 人才库

qualified adj.合格的，有资格的

retail outlet 零售商店

balance v.平衡

recommendation n.建议

management position 管理职位

probation period 试用期

integrate into （使）融入

拓展例句

Recruiting external candidates will bring down the morale and productivity of our employees,while promoting someone from within has motivational value.

招聘外部候选人会降低员工的士气和工作效率，而从内部提拔人才则具有激励价值。

词汇点睛　bring down 降低　promote v.提升

商务背景知识扩展

Recruitment

In human resources management,“recruitment”is the process of finding and hiring the best and most qualified candidate for a job opening,in a timely and cost-effective manner.It can also be defined as “the process of searching for prospective employees and stimulating them to apply for jobs in an organization”.The main purpose of the recruitment is to find the persons who are best qualified for the positions within the company,and who will help it attain organizational goals.

招聘

在人力资源管理中，“招聘”是以一种及时且经济的方式为一个职位空缺找到并聘用最好、最适合的人选的过程。它也可以定义为“寻找潜在员工并激励他们申请一个组织的职位的过程”。实施招聘过程的主要目的是找到最能胜任公司职位，并帮助公司实现组织目标的人。

The Recruitment Process:

Step 1:Making a job analysis

(1) Giving a job description

(2) Reviewing the job description

(3) Setting minimum qualifications for the employee who will do the job

(4) Defining a salary range

Step 2:Sourcing talent

Step 3:Screening applicants

Step 4:Finalizing the job offer

Step 5:Inducting the new employee into the company

招聘步骤：

步骤1：进行工作分析

（1）给出工作描述

（2）复查工作描述

（3） 设置该项工作的最低应聘资格

（4）明确工资范围

步骤2：寻找人才

步骤3：筛选申请者

步骤4：最终确定人选

步骤5：新员工的入职