一、预订服务情景

R：Reception（前台服务人员）　M：Member（会员）

◆早上好，这里是前台，我能为您做什么？

R：Good morning，Front Desk.May I help you？

◆我是大卫，我想预约星期六上午8点的场。

M：This is David.I want to book one flight at 8 on Saturday morning？

◆非常抱歉，您要的这个时间已经预约满了。

R：I'm sorry，it has been reserved already.

◆那周六上午还有什么时间可以订场呢？

M：What other time is available on Saturday morning then？

◆12点36分，您看怎么样？

R：How about 12：36？

◆好的，我就定这个时间。

M：Ok，I'll take that！

◆请将您的会员号告诉我好吗？

R：May I have your membership number，please，sir？

◆我的会员号是66666666。

M：The number is 66666666.

◆您有随同嘉宾吗？

R：Will you have any guests？

◆还有三个朋友一起来，共四个人。

M：Four in all.

◆已经订好了，您开球的时间是星期六上午12：36分。

R：It's ok now.Your tee time is 12：36 on Saturday.

◆谢谢。

M：Thank you.

二、迎宾服务情景

◆大卫先生，您有预约吗？

R：Have you made any booking，Mr David？

◆有的。

M：Yes.

◆请问您共来了几位？

R：For how many people？

◆四位。

M：Four in all.

◆请您的嘉宾每位交押金2000元人民币。

R：That'll be 2000 yuan deposit for each guest.

◆刷卡行吗？

M：Can I pay it by credit card？

◆可以。请在这里登记姓名。

R：Sure.Please sign your name here.

◆所有的客人都要登记吗？

M：Ok，do all the guests need to check in？

◆是的，我们会给他们每人发一张消费卡。

R：Yes，for we will give an IC card to each of them.

三、行李寄存服务情景

◆您需要更衣柜吗？

R：Do you need a locker？

◆是的，请给我一个。

M：Yes，I need one.

◆这是您的消费卡和更衣柜的钥匙，请拿好。

R：Here are your IC card and locker key.

◆请问我的大件行李能寄存在这里吗？

M：Can I leave my large luggage here？

◆这件事，我需要请示经理……久等了，我们非常乐意帮您保管您的行李。

R：I'll check with the manager…Sorry to keep you waiting.We'll take care of it for you，sir.

◆谢谢。顺便问一下，更衣室怎么走？

M：Thank you.By the way，could you please tell me how to get to the changing room？

◆更衣室请直走，前面向左转。

R：Walk straight ahead and it is on your left.

◆谢谢。

M：Thank you.

四、办理副卡咨询服务情景

◆我太太能跟我下场走走吗？

R：Could my wife come along with me on the course？

◆对不起，不打球是不能下场的。

M：I am sorry，sir，but people who don't play are not allowed to walk down to the course.

◆我想给她申请办理附属卡，怎么办理呢？

R：I'd like to apply a spouse card for her.How should I do？

◆申办副卡要填申请表，并交近期两张照片及结婚证书复印件。

M：For the spouse card，you need to fill in an application form，provide 2 passport photos and a copy of your marriage certificate.

五、缴纳球费服务情景

◆现在可以缴纳全年的月费吗？

M：Can I pay the full fee for the year now？

◆可以的。

R：Yes，you can.

◆一共多少钱？

M：How much is it？

◆一共是13 800元人民币。

R：That'll be 13 800 RMB in total.

◆我刷信用卡，请开发票。

M：I'll pay by credit card.Please give me a receipt.

◆好的，给您。

R：All right，here you are.

六、非会员咨询服务情景

◆请问非会员怎么收费？

M：Could you please tell me how non－members are charged？

◆非会员分嘉宾和访客，打球收费标准请看这里的价目表。(www.daowen.com)

R：The non-member means member's guest or visitor.Here's our tariff.

◆我需要球杆和球鞋，怎么办理？

M：I need clubs and a pair of plimsolls.Where can I get them？

◆球鞋在更衣室可以租到，80元一双；租球杆请到出发台，200元一套。

R：Shoes can be hired in changing room for 80 yuan per pair，and clubs can be hired in caddy master for 200 yuan per set.

七、付款服务情景

◆您打算怎么付款呢？

R：How would you like to pay？

◆由我统一付打球的费用，吃饭的费用我们各自来付。

M：I'll take the bill for the expenses of playing.We go Dutch for the meal.

◆请把您的消费卡给我好吗？

R：Could I have your IC card？

◆好的，给你，请问我们每位要付多少？

M：Ok，here you are.Could you tell me the payment for each person？

◆总费用是5300元，按4人均分，每位应付1325元。

R：Sure，5300 RMB in total.For four people，that is 1325 yuan each.

◆我能用美元结账吗？

M：Can I pay by USDollar？

◆对不起，只能用人民币和港币结账。

R：I'm sorry，sir，but we only accept RMB and Hong Kong dollars.

◆好吧，我能在这兑换些钱吗？

M：Ok，so can I exchange some money here？

◆可以，先生，你要兑换多少呢？

R：Certainly，sir.How much would you like to change？

◆我想用一千美元兑换人民币。顺便问一下，人民币的汇率是多少。

M：I want to exchange 1000 USDollars for RMB.By the way，what's the exchange rate for RMB？

◆美元兑人民币是6.9比1。

R：It's RMB 6.9 for 1 USDollar.

◆好的，兑换后直接付款吧。

M：Ok，then I'll pay it directly.

◆请问您需要打印消费明细和出具发票吗？

R：Would you like a copy of your expense in detail and invoice？

◆是的。

M：Yes，please.

◆这是您的消费单，请确认各项消费明细……这是您的发票。

R：This is your expense details，please check…And here's your invoice.

◆谢谢。

M：Thank you.

八、更衣服务情景

R：Reception Person（更衣室接待人员）　M：Member（会员）

◆您好，欢迎光临。

R：Hello，sir，welcome.

◆你好，请问158号柜在哪儿？

M：Hello，where's the wardrobe 158？

◆在左边第一排。

R：It's on the first row on the left.

◆请问洗手间在哪里？

M：Excuse me，where is the restroom？

◆往里走，向右转就是。

R：Go straight there，and then turn right.

◆冲凉间呢？

M：Where is the shower？

◆直走就到了。

R：Just go straight ahead.

◆出发台怎么走呢？

M：How can I get to the caddy Master？

◆出这个门，向右手边走就能找到。

M：Just walk out of the door，turn right and you'll see it.

◆我想租40码的球鞋。

R：Do you have size 40 shoes？

◆您看这双鞋合适吗？

M：Would you please try this one，sir？

◆还不错。

M：That's fine.

◆请将您的衣物放进衣柜里面。

R：Please lock your personal belongings up in your locker.

◆好的，请给我条浴巾。

M：All right.Give me a bath towel，please.

◆给您。

M：Here you are.

◆有拖鞋吗？

R：Can I have a pair of slippers？

◆有，请等一下，马上就拿给您。

M：Sure，sir.Just a moment，please.

◆你们提供洗衣服务吗？

M：Do you have the laundry service？

◆提供。

R：Yes.

◆我打完球可以取吗？

M：Would it be ready after my game？

◆很抱歉，要两天时间，您下次来时可以取。

R：Sorry，sir，but it'll cost two days.You could get it next time when you come.

◆我可以长期租衣柜吗？

M：Can I rent the locker for a longer period？

◆是会员就可以。

M：Certainly，all members are entitled to that.