一、预订服务情景

◆早上好，这里是接待处，我可以帮您什么忙吗？

Good morning，it's reception.May I help you？

◆是的，我想预订保龄球（道）。

Yes，I want to book a reservation for bowling center.

◆好的，请告诉我您什么时间来？

Yes，sir，please tell me when you like to play？

◆明天下午三点半左右。

Tomorrow，about 3：30 pm.

◆您一共几位？打算预订几条球道？

How many people in your party？And how many lanes would you like，sir？

◆五位，两条道。

Five persons，two lanes please.

◆我可以知道您的姓名吗？

Yes，sir，may I have your name please？

◆约翰·史密斯。

John Smith.

◆您的电话？先生。

And your telephone number please，sir？

◆64376688转540。

64376688，the extension is 540.

◆好的，先生，请让我重复一下，明天下午3：30在保龄球场为约翰·史密斯先生预订两条球道，电话是64376688转540。史密斯先生，是这样吗？

Yes，let me repeat it.It's tomorrow at 3：30 pm for bowling center，two lanes for Mr John Smith.The telephone number is 64376688－540.Is it all right，Mr Smith？

◆是的，很准确，谢谢你。

Yes，exactly，thank you.

◆谢谢您打来电话，再见。

Thank you for calling us，Goodbye.

二、接待服务情景

◆欢迎来到保龄球中心，请问是打保龄球吗？

Good evening，sir.Welcome to bowling center.Would you like to play bowling？

◆是的。

Yes.

◆请问您喜欢贵宾球道还是普通球道？

Which alley would you like to choose，the VIP alley or the regular one？

◆普通球道。

Regular.

◆好的。给您开6号球道，可以吗？……请预付100元押金，谢谢！给您押金收据。

OK.Is OK to use No.6 alley all right？

Would you please pay 100 yuan as a deposit in advance，sir？Thank you.Here is the receipt of your deposit.

◆嗯。(www.daowen.com)

OK.

◆请问您鞋子的尺码是多少？

May I know your shoes size，sir？

◆10号。

Size 10.

◆我来给您拿专用鞋，您这边换鞋。

Would you please let me take the bowling shoes for you？This way，please.Please change them on，sir.

◆请问哪几位在6号球道上打球？

Excuse me，sir.Who will play bowling at this alley，sir？

◆先生，请告诉我您的姓名好吗？（将客人姓名输入记分器）

May I have your name，sir？

◆请问您用几磅保龄球？

How many pounds of bowling balls would you like to use，sir？

◆10磅，12磅。

10 pounds，12 pounds.

◆先生，红色球是10磅球，蓝色球是12磅球。

Excuse me，sir.The 10－pound balls are red color，and the 12－pound balls are blue color.

◆先生，您的茶。

Your tea，please.

◆您的奖品是现在领取还是等一会儿一起领取？

Excuse me，sir.Would you like to take your prize now or later？

◆一会儿领取。

Later.

◆您的××分已经登记，请您在奖品领取单上签字。

I have registered the scores for you.Would you please sign your name here，sir？

◆转道需要几分钟，请暂时停止击球。

We need a few minutes to change the alley.Wait a moment please，sir.

◆改正分数需要一点儿时间，请停止击球。

We need a few minutes to change the scores.Wait a moment please，sir.

◆我去为您退专用鞋，请您到收银台结账。

Excuse me，sir.I will return your bowling shoes.Would you please pay the bill at the cashier's，sir？

◆请给我您的押金收据。

Would you please show me your deposit receipt，sir？

◆给。

Here you are.

◆先生，您一共打了10局，共280元，请您再付30元。

Excuse me，sir.You played 10 games，280 yuan together.You need to pay 30 yuan more，sir.

◆谢谢您。这是找您的20元。欢迎再次光临。

Thank you，sir.Here is you change，20 yuan.Hope to see you again.